AUTHENTICITY AND GUARANTEE POLICY
RailroadAuction.com strives for 100% customer satisfaction!
All of the railroad antiques and memorabilia we sell are guaranteed to be authentic.
We guarantee the description of all items and lots to be correct.
We have a 100% money back guarantee policy on every single item we sell. Please see our return policy below for additional details.
TERMS AND CONDITIONS OF SALE
By registering on our websites, you are confirming you have read, understand, and accept these TERMS AND CONDITIONS and our PRIVACY POLICY.
You, as the buyer, agree to the following terms:
BIDDING AGREEMENT
By bidding, you are agreeing to following the TERMS AND CONDITIONS and are entering into a legally binding agreement to complete the purchase of the lots you successfully win.
BIDDING METHODS
We accept bids through our automated system on our online auction site.
We also accept bids via phone and email. Please contact us and we will assist you in placing bids.
Our auction system uses "proxy bidding." Proxy bidding allows a bidder to place a bid amount at the next increment level or higher. In the event the amount is higher (maximum) than the next minimum required, the auction system will bid only as needed, automatically on your behalf, up to the maximum amount of your bid. The proxy bidding system will not reveal your maximum bid to other bidders.
BIDDING
All bids must be submitted in whole dollars ($1).
The first bid on an item can be any whole dollar amount at or above the opening bid amount. Following the first bid, the next bids are placed at the bidding increments below.
Minimum Bidding increments once the initial bid has been placed are as follows:
$1 to $100......................$5
$100 to $300..................$10
$300 to $500..................$20
$500 to $1,000...............$25
$1,000 to $2,500............$50
$2,500 to $5,000............$100
$5,000 and up................$250
LOT CLOSING
We use staggered closing. Lot 1 will close at 8:00 p.m. Mountain Time. The subsequent lots will then start closing at 30 second intervals after Lot 1.
We use a Five Minute Timer also known as a soft close. Five minutes before the lot closing time, as explained above, the five minute timer per lot begins. If a lot receives a bid during the five minute timer, the lot closing time is extended for five minutes. A lot will close once there has been no bid during the extended lot closing time.
BUYERS PREMIUM
There is a 10% Buyers Premium for all bidders.
PAYMENT
We accept all major credit cards, Paypal, Venmo, cashiers checks, bank transfers, and money orders. There are no additional fees for which ever payment method you prefer.
We offer a layaway plan. This plan requires that you contact us for pre-approval. The first layaway payment is a minimum 25% non-refundable deposit. We offer 90 days same as cash layaway payment terms. All Layaway purchases need to be completed within the 90 days. If you fail to complete the layaway payment within the 90 days, we reserve the right to cancel the purchase and retain the 25% deposit. We understand life happens, and we are very reasonable, so please communicate with us and we will work with you if you need additional time.
SALES TAX
As a registered retail vendor in the state of Utah, we are required by state law to collect sales tax on all items shipped to Utah addresses, picked up in Utah, or delivered by us to a location in Utah. If your organization has a sales tax exempt status, please provide the necessary documentation and we will not charge Utah sales tax.
RailroadAuction.com provides no guidance or direction on how internet sales are taxed outside of the state of Utah. Please check with your local state tax rules and regulations on your legal responsibility for paying taxes on internet sales.
RailroadAuction.com assumes no liability in the case of taxes or duties due, which were not charged/collected by us.
SHIPPING
Shipping and insurance charges are billed at actual. We insure all packages for full purchase price. Most items are sent via USPS priority mail, FedEx, UPS, or USPS Registered Mail for high dollar items.
RailroadAuction.com does not assume any liability for damage in transit. If an item is damaged or lost, we will work with the shipping company to file the necessary claims and provide you with a full refund. Please let us know as soon as possible if there was a problem with your shipment.
RETURN POLICY
We have a no questions asked 100% money back guarantee return policy. We must be contacted by phone or email within three (3) business days of receipt. Items must be returned to us in the same condition as sent. If you fail to contact us within the three (3) business days of receipt, all sales become final.
If you have any questions or concerns, please feel free to reach out to us on the Contact page and we will gladly answer your questions and address your concerns.
